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I have to call the bank....

September 3rd, 2008 at 07:47 am

Every new transaction I have signed up for, I've asked them to include in my netbanking profile...

the loan, the "house" programmed account, the "taxes" account...you see, this way, I could just pay the loan online and/or make transfers from my checking account into the house and tax account and, even, if the circumstances so merited, transfer money from my "taxes" account into the checking account...

Did they do it? No.

I then asked our acct exec here at work to do that for me. She took all the paperwork with her....nothing.

I called their call center (which they call "solution center")...the guy was very friendly, took all the info, I could hear him typing...then he said the accounts would appear in my profile in 24 hours...that was 2 weeks ago...still nothing...

I will call them again today, but, if that doesn't work, I'll have to GO to the bank on Saturday. (And I HATE going to the bank on Saturdays...they only work half a day, and because most people's schedules don't allow them to take care of banking matters during the week - normal business hours> 8-5, Banking hours> 9-4!!!...it's ALWAYS packed!)

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